We have a dedicated team of logistics experts, experienced drivers and onsite staff that are ready to service you and deliver/set-up/pick-up your rental orders.
Our fees are based on many factors, if you wish to receive a formal quote including delivery/set-up/pickup please fill out the online form through our website. Please note it is important to provide accurate timing and venue information along with the desired list of rental items so that we can provide you with a precise formal quote.
We require a minimum 2-hour window for delivery/pickup as we have a lot of moving pieces to deal with and certain things like Traffic, access to loading docks etc. are out of our control.
All of our quotes include delivery, full set up and pick-up of the rental items. Please note that if you do wish for our team to set up the rental we will require a floorplan before delivery is made to ensure the items are placed properly.
There is a minimum rental amount for an order to qualify for delivery & pickup and a delivery/pickup fee will also be applied. Please contact our office for more details.
PICK-UP & RETURN FROM OUR BUILDING
On select products we are able to offer a pick-up and return option which means you can rent from us and look after the handling of the product yourself.
Pick-up and returns can only be facilitated from Monday to Friday between 9am – 3pm and it is recommended you book a timing window with us to avoid having to wait for a loading dock. In the instance you do not book a window for pick-up/return, please keep in mind that Divine Staff will dictate the priority of the loading docks.
It is important to note that for pick-up & return orders you will be required to utilize at least a cube sized truck. We always provide the proper covers to ensure our product is protected and we expect the product is returned to us in the same condition it goes out in. Any damage done to our products along with any missing covers will be the responsibility of the renter. If a 3rd party courier or trucking service is hired on your behalf you will still be responsible for any missing items and damage.
We require minimum 24 hour notice to facilitate a new pick-up & return order (Saturday & Sunday do not count as the office is not open).
We are unable to accept partial returns from orders unless otherwise arranged with our office ahead of time.
We are unable to facilitate any changes or substitutions when the pick-up is being done at our building.
There is a minimum rental amount for pickup & return orders, please contact our office for more details.
Please reach out to us if you have any questions regarding any of the above information!